Active Listening Skills:
Have you been listening lately? Do you ask questions instead of responding with your own thoughts? Do you wait until the other person has completed their thought/story?
Zig Ziglar said “People don’t care how much you know until they know how much you care…about them.” If you are a business owner, CEO, community leader, manager, or supervisor, how much do you show you care about the people around you by actively listening to them? Do you paraphrase what you hear them saying? Do you reflect back the feelings behind their words? Do you summarize the key points of what they have just said? Building rapport through active listening skills has benefits that keep on giving over time.
Take a minute today and listen actively to someone on your staff or on your leadership team. You may be pleasantly surprised by the returns on your investment.